How do we clean our rooms?

Cleanliness is the most important thing to consider when choosing a hotel.
We recognize room cleanliness is the main element in the hotel business and we're committed to clean, comfortable rooms. Every member of our Housekeeping Staff completes a training program with a senior team member. Every room is double checked for quality by a second staff member after cleaning.
The cleaning chemicals we use are evaluated regularly for their performance and we have our supplier visit each of our hotels to ensure proper usage. Our Hotels offer a satisfaction guarantee and the hotel managers are very proud of their staff and confident in their abilities. They will gladly show any guest their latest franchise inspection scores.

What our customers are saying?

We have tens of thousands of guests stay in our hotels every year and many of our guest share their comments on sites such as Tripadvisor.

We realize all comments may not be favorable, but we take them very seriously and use customer feedback to improve our customer service, room condition and quality of the guest's stay. Feel free to click on a hotel below and read a few of our guest comments.

Best Western Plus Inn at Hunt Ridge
Comfort Inn Virginia Horse Center
Best Western Lexington Inn
Holiday Inn Express Lexington

Best Western North Roanoke
MainStay Suites Roanoke Airport
Comfort Inn Roanoke Airport
Best Western Plus Inn at Valley View
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